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A lead in your CRM
With a status, an assignee and notes your team can add as the deal moves.
AE WhatsApp Automation
WhatsApp bot development for UAE businesses
Our WhatsApp bot development work turns enquiries into structured leads your team can follow up, without exposing staff numbers or losing conversations in personal chats.
Your business number Powered by WhatsApp Cloud API
Marhaba! What do you need?
WebsiteWhatsApp/Telegram botAI assistantOther
WhatsApp/Telegram bot
Rough budget for this project?
Your name and company?
Best WhatsApp / phone number? (with country code)
Lead received ✅
Example lead-capture flow
Try the bot before you buy it
The demo is the product. The WhatsApp number on this page is answered by the same system we build for clients. Message it and you will walk through the exact flow described below, and a lead will land in our CRM the same way yours would.
The choices in our own flow are ours. Yours are configured for your business during scoping, so the questions are decided before the first customer sees them.
What the bot actually does
- 01 Interest
- 02 Budget
- 03 Name
- 04 Phone
- 05 Lead
- 06 Human handoff
- 01
It asks what the customer needs
The first reply is immediate and offers a short list of choices instead of an open text box. The flow presents configured choices, including an “Other” path for enquiries that do not match the main categories.
- Website
- WhatsApp/Telegram bot
- AI assistant
- Other
- 02
It asks for a budget range
Ranges, because people answer ranges and skip open questions. The bot asks a budget range configured for your business. This one question is what separates a lead worth a phone call from one worth an email.
- 03
It takes a name and a validated phone number
The number is checked as a real, dialable number before the lead is created, not simply stored as typed. A lead your team cannot call back is not a lead.
- 04
It creates the lead
One record, with the answers attached and the chat it came from linked to it, so the lead and the conversation behind it are never two separate things to reconcile.
- 05
It tells your team
The notification is queued as a durable job in the same transaction that writes the lead, and delivered by a separate process. If the messaging provider is down when the lead arrives, the notification waits and is retried. Nothing is lost, and the customer is never shown a delivery problem that is ours to solve.
Why the capture flow has no AI in it
This is a deliberate engineering decision, not a limitation we are working around.
Lead capture runs as a fixed sequence of steps. No language model sits in that path, which means a model that is rate-limited, expensive, down or simply wrong cannot cost you a lead. The bot never invents a price, never promises a timeline, and never hallucinates a service you do not offer, because it composes no sentences at all.
If you want an assistant that answers open-ended questions in its own words, that belongs on your website, where the stakes of a clumsy answer are lower. We build those too: see AI chatbot development and the rest of our services.
Human handoff: one number, real people
Capture is the easy half. The half that loses deals is the moment a customer needs a person.
Customer Messages one number and stays in one thread.
Your business WhatsApp number The only identity the customer ever sees, before and after handoff.
Your team Replies from their own phones; the system carries the message across.
- The customer only ever sees your business number. Not a staff member's personal WhatsApp, not a second number, not a "please call us on…".
- Your team replies from their own phones. The system carries the message across, so the customer's thread stays with your business even when the person handling it changes.
- If one person handles enquiries, the conversation is assigned to them automatically. If several do, the first one to take it owns it, and a second person cannot take it out from under them.
- Replies are routed by quoting the customer's message. When a staff member has two live conversations, the system does not guess which one an unattributed reply belongs to; it asks.
- If nobody is available yet, the request stays open and durable. Nothing is dropped while your team is asleep.
- Every human reply is written into the same transcript as the automated ones, so the conversation reads as one thread afterwards.
Where the conversation ends up
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The full transcript
Readable in the admin panel, and exportable as CSV when you want it in a spreadsheet.
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Nothing that exists only on someone's phone
A salesperson leaving does not take the history of their conversations with them.
Built on the official WhatsApp Cloud API
Not a browser automation, not an unofficial library, not a phone in a drawer running a script. Meta's Cloud API, on a number registered to your business.
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Signature-verified inbound
Every inbound message is signature-verified before anything is processed. A request that is not from Meta gets nothing.
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Retries that cannot duplicate
WhatsApp retries deliveries it is not sure about. Each inbound message is claimed exactly once by its WhatsApp message identifier, so a retried delivery never produces a duplicate reply to the customer or a duplicate lead in your CRM.
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The 24-hour window, handled explicitly
When the window has closed, an approved template message can be used as a fallback if you have one configured; if you do not, the system reports it rather than quietly failing.
What this bot does not do
We would rather lose an enquiry here than in month two of a project.
It does not answer open-ended questions in its own words on WhatsApp. It runs a defined flow.
It does not take payments inside the chat.
It does not browse a product catalogue inside the chat.
The flow copy is in English. Arabic is scoped and quoted as separate work, not a switch we flip.
We are not a Meta Business Partner. We build on the public Cloud API, on your own business account.
Telegram works the same way, minus the handoff
The same capture flow runs on Telegram, with the same questions and the same lead record at the end. What Telegram does not get is the human relay: on that channel the bot captures and notifies, and your team continues in Telegram themselves.
Where this sits in our packages
WhatsApp and Telegram automation is part of our Growth Stack package, alongside the website and a CRM or Google Sheets integration. Work outside a package is scoped and quoted per project.
Growth 3–6 weeks
Growth Stack
Website + AI automation + integrations for growing businesses.
29,000 AED
21,750 AED
Stacked market value often 25k–50k+ - Everything in Launch
- WhatsApp/Telegram automation + AI FAQ assistant
- CRM or Google Sheets integration
- 3 revisions · 60 days post-launch support
Not included: Arabic/RTL, Meta/WhatsApp & AI usage fees, paid CRM/SaaS subscriptions
Compare all four packagesCommon questions
Can I use my existing WhatsApp Business number?
Possibly. The setup depends on how your number is currently registered and whether Meta's supported coexistence or onboarding path is available for that account. We verify the number and account setup during scoping before making any migration changes.
Can the bot answer questions about my products?
Not on WhatsApp. There it runs the capture flow and does not compose answers of its own. An assistant that answers questions freely is something we build for your website, where the stakes of a wrong answer are lower.
What happens if nobody on my team replies?
The request to speak to a human stays open and stored. Nothing is lost, and the customer still gets the standard response. Once someone is available, the conversation is picked up where it stopped.
Can two people work the same number?
Yes. Each conversation is owned by one person at a time, and a second person cannot take over one that is already claimed. Replies are matched to the right customer by quoting, so two live conversations cannot get crossed.
Do you keep the chat history?
Yes. The full conversation is stored and readable in the admin panel, and you can export it to CSV.
Should I start with a bot or with the website?
If enquiries already arrive and leak, start with the bot. If nobody is messaging you yet, a bot has nothing to capture. We work through that question on our services page.
Get a WhatsApp bot scoped for your business
Tell us how enquiries reach you today and where they go cold. We reply on WhatsApp or email.